Version 1.0 2023-12-28
The Policy applies to your use of NOQX’s service, available on various devices, including personalized user experiences and the necessary infrastructure. This policy also covers our Free Service, Trial Service, paid versions, and other related services like the Sites and support and from now on, this is what refer to with the “Service” This Policy is however not our Terms which is a separate document. The Terms outline the legal contract between us for using the Service. It also describes the rules of NOQX and your user rights.
1. Your personal data rights and controls
To start with, how do we handle your right to:
- be informed of the personal data we process about you and how we process it
We inform you through this Policy, through information provided to you as you use the Service, by answering your specific questions and requests when you contact us.
- request to know and access the personal data we process about you and request data portability .
To request a copy of your personal data from us contact firstname.lastname@example.org. This is also how you request a copy of your personal data in electronic format.
- request that we change or update your personal data where it’s inaccurate
You can edit your User Profile under ‘Edit profile’ in your account or by contacting us.
- request that we delete your personal data
To request deletion of your personal data from NOQX (and thus close your account), contact our support at email@example.com.
We may not delete your data if it’s still needed for its original purpose, required for fraud protection, legally obligated to be retained, necessary for legal claims, or related to unresolved account issues.
- withdraw your consent
If we process your personal data solely based on your consent, you can always, 24/7, withdraw your consent to us collecting or using your personal data by contacting us at firstname.lastname@example.org.
- handle tailored advertising
Information about your use of our Service and other websites and mobile apps may be used by us to tailor ads to be more relevant to you. This is also known as interest based advertising, targeted advertising, or ‘sharing’ for purposes of cross-context behavioral advertising. We only do this by sending you emails and you can opt out from these to the extent they are not just informational.
- not be subject to automated decision making
Decisions without human involvement, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect is not part of our Service.
2. The personal data we collect
These are the categories of personal data we collect from you.
|When you sign up for the Service, create an Account or a workspace or when you update your Account
|email addressprofile namepassword
|To set up your Account and provide you with our Service
|When you are the business contact person in an organization buying or using the Service
|nameemail addressphone numberstreet address (of the organization you represent)country
|To close the deal and enter into a contract with the organization you represent
|Personal data collected and processed about you when you’re accessing or using the Service or visiting our Sites
|information about your actions with the Service (including date and time), such as:search queriesaccount settingsinteractions with other usersyour use of third party services in connection with the Serviceinferences (i.e., our understanding) of your interests and preferences based on your usage of the Servicecontent you provide to our Service or post to any part of the Service. For example: images, text, communications and other types of content.
|To conduct monitoring and incident / issue tracking, such as to troubleshoot the Services, detect errors and other issues, To detect errors and other issues, detect multi-use, fraudulent behavior and other acts in violation of the Terms but also to be able to improve the Service we provide and build (even) better features.
|URL informationonline identifiers such as cookie data and IP addressesinformation about the devices you use (device IDs, browser type, language)
|To provide appropriate security measures.
We may learn your general (non-precise) locationcountry, region or state from technical data (e.g. your IP address, language setting of your device) or payment currency
|Contractual Obligations or, if your not using the Service and, for example, is only visiting our Site, Legitimate Interest
|Additional data you may choose to give us
|Survey and Research Data
|When you respond to a survey or take part in user research, we collect and use the personal data you provide as described in the survey or research.
|To do research and conduct marketing activities.
|Legitimate Interest and/or Consent
3. Situations when your data may be processed, shared or disclosed
There are a few situations we can think of. These are:
- When we provide you with our Service and communicate with you by using the email address you gave us to subscribe for updates about our Terms and Policies.
- You should note that using an organization-provided email (like from work) allows the organization to access and control your Account, potentially moving it to their Team Workspace. This changes how you access and use the Services. For full autonomy, register with a personal email.
- In corporate changes affecting noexcuses AB, like mergers, your personal data might be transferred or shared, always under strict confidentiality.
- We may also disclose or use aggregated or de-identified data for any type of business-related purpose such as with prospects, partners for business or research purposes.
- if we receive a request for information, we may disclose all kinds of data, if this is required by mandatory applicable laws, governmental regulations or rules or by any order of court of competent jurisdiction, arbitral tribunal or governmental authority.
- With your explicit consent, we can share your data with external parties.
4. Third-Party Service Providers
We engage third-party companies or individuals as service providers or business partners to process your Account to support our business. These third parties are our processors and may, for example, provide and help us with computing and storage services. Please see our entire list of processors. From time to time, we may remove or engage new processors and when we do we will ensure via a written contract that the processor may access and use your data only to deliver the services we have retained them to provide and is prohibited from using such data for any other purpose. We will also ensure that processors are bound by written agreements that require them to provide at least the level of data protection required of us.
5. Transfer to other countries
We try to keep as much data as possible within the EU, for example we always use the European alternative when we can choose between two equally good alternatives and we host all our user’s Accounts on servers located on AWS infrastructure in Frankfurt, Germany.
We may however still use third party service providers located in third countries. If we transfer personal data internationally, we use tools to ensure compliance with applicable laws and adopt suitable protections for each transfer, like encryption, pseudonymization, and policies to counter unjust or illegal government demands.
To give more comfort and details, transfers to countries outside of the EU/EEA are either conducted under the provisions of the European Commission’s Standard Contractual Clauses as of 4 June 2021 or in accordance with a European Commission’s adequacy decision. A full list of the service providers that process our users’ data, along with details of their location, is available here. We do everything we can to ensure that all our sub-processors have implemented appropriate safeguards to protect the personal data they process on our behalf by for example having contractual obligations in place for them to process such data in compliance with applicable data protection laws. But most importantly, we only use processors to the extent necessary to enable us to provide the best services possible, and we never have and will never sell any personal data to third parties.
6. Data Retention
We retain your personal data only for the duration necessary to deliver the Service and for vital business needs, including service performance maintenance, informed decisions on new features, legal compliance, and dispute resolution.
7. Keeping your personal data safe
We prioritize safeguarding your personal data and implementing relevant technical and organizational measures for its security. No system is however entirely invulnerable, so we’ve established multiple defenses against unauthorized access and excessive data retention, including pseudonymization, encryption, and specific access and retention policies. To secure your account further, we recommend using a unique, strong password exclusive to your account and ensuring you log out after using the Service on shared devices.
Our Service is not intended for children under 16 years old, and we do not knowingly collect or process any personal data from those below this age limit. If you are under 16, please refrain from using the Service or providing any personal data. Parents of children under 16 who discover their child has supplied personal data to NOQX should contact us; this may lead to the deletion of the child’s account.
9. Changes to this Policy
We may occasionally make changes to this Policy. When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances. For example, we may display a notice within the Service or send you an email.
10. How to contact us
For any questions or concerns about this Policy, contact us by emailing email@example.com or write to us at: noexcuses AB, Drömstigen 1B, 181 65 Lidingo.